Shipping policy

Shipping Policy

Order Processing

We aim to process and dispatch all orders within 3 business days of receiving payment.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional events or holidays, dispatch times may be slightly longer. If there are any unexpected delays, we will contact you as soon as possible.

Shipping Method

All orders are shipped via Australia Post.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery.

Delivery Timeframes

Delivery times vary depending on your location and the Australia Post service selected at checkout.

Estimated delivery times begin once your order has been dispatched and are subject to Australia Post's delivery network and any unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, package size and selected shipping service.

Any applicable shipping promotions or free shipping offers will be clearly displayed on our website.

Delivery Delays

While we make every effort to dispatch orders promptly, we cannot guarantee delivery dates. Delays caused by Australia Post, severe weather, public holidays or other circumstances beyond our control may occur.

Incorrect Shipping Information

Please ensure your delivery address is accurate before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete address details provided at checkout.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with Australia Post to investigate the issue and assist in resolving it.

Questions

If you have any questions regarding shipping or your order, please contact our customer service team and we'll be happy to help.