Privacy policy

Our Commitment to Your Privacy

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or purchasing from us, you agree to the collection and use of your information as outlined in this policy.

We may update this Privacy Policy from time to time. Any changes will be published on this page.

What is Personal Information?

Personal information is any information or opinion that identifies, or could reasonably identify, an individual.

Examples include:

  • Name

  • Postal or delivery address

  • Email address

  • Telephone number

  • Payment information

  • Purchase history

  • Employment information (where applicable)

What Information We Collect

We only collect personal information that is reasonably necessary to provide our products and services.

Depending on your interaction with us, we may collect:

  • Your name and contact details

  • Billing and delivery addresses

  • Email address and phone number

  • Payment details (processed securely through our payment providers)

  • Order and transaction history

  • Information provided when making enquiries or requesting quotes

  • Information submitted when subscribing to marketing communications

  • Employment information if you apply for a position with us

You are not required to provide personal information; however, without it we may be unable to provide certain products or services.

Sensitive Information

We do not generally collect sensitive information.

If sensitive information is required for a legitimate business purpose, we will only collect it with your consent or where authorised or required by law.

How We Collect Personal Information

We generally collect personal information directly from you when you:

  • Place an order through our website

  • Request a quote or product information

  • Contact us by phone, email or online forms

  • Subscribe to our newsletter or marketing communications

  • Participate in promotions or events

  • Apply for employment

We may also collect limited information automatically through cookies and similar technologies when you visit our website.

Cookies help us improve website performance, remember your preferences and analyse website traffic. Most web browsers allow you to disable cookies if you choose.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Process payments and issue invoices

  • Respond to enquiries and customer support requests

  • Provide quotations and product information

  • Improve our products, services and website

  • Send order updates and service communications

  • Send marketing communications where you have consented or where permitted by law

  • Meet our legal and regulatory obligations

  • Assess employment applications where applicable

You may unsubscribe from marketing communications at any time.

Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information where necessary to trusted third parties that assist us in operating our business, including:

  • Payment processors

  • Australia Post and courier services

  • IT service providers and website hosting providers

  • Manufacturers and suppliers where required to fulfil your order

  • Marketing and communication providers

  • Professional advisers including accountants, auditors and legal advisers

  • Government authorities where required by law

Some of these service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Your information may be stored securely using:

  • Password-protected electronic systems

  • Secure cloud-based platforms

  • Restricted staff access

  • Secure storage of any physical records

When personal information is no longer required, we will securely destroy or de-identify it where permitted by law.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.

We will respond to requests within a reasonable timeframe, subject to any legal exceptions.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us.

Email: info@heightsafety.com

We take privacy concerns seriously and will respond to your enquiry as soon as reasonably possible.